Frequently Asked Questions
Everything you need to know about your Rue de Verneuil experience.
Where are your products manufactured?
All Rue de Verneuil pieces are designed and handcrafted in our Parisian workshops using premium materials sourced from the finest European mills.
What are your shipping destinations and delivery times?
We offer worldwide shipping via premium carriers. Orders within Europe typically arrive in 3-5 business days, while international deliveries take approximately 5-10 business days.
How can I return or exchange an item?
We accept returns and exchanges within 14 days of delivery. Items must be in their original condition with all tags attached. Please visit our return portal to initiate the process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout.
How should I care for my canvas bag?
To preserve the quality of your bag, we recommend spot cleaning with a soft, damp cloth and mild soap. Avoid machine washing or prolonged exposure to direct sunlight.
Are your collections limited edition?
Yes, many of our seasonal colorways and collaborations are produced in limited quantities to ensure exclusivity and maintain our commitment to sustainable production.